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Course Description

The Customer Service Management teaches the most effective technique to understand the subject thoroughly. This course is taught by top industry experts and academic professionals. Enrol our top online courses now for a super discounted price.

Customer Service Management is meticulously researched and prepared with the utmost care. All of the topics and subtopics are scientifically organised, taking into account the learner’s psychology and overall experience. All of the modules are bite-sized,  audiovisual, simple to comprehend and interactive.

With a rich learning experience and pleasant customer service, Academy of Skills ensures quality and care. When you buy an online course from Academy of Skills, you get full access for 365 days and full tutor support and 24×7 customer service.

Most of our skilled instructors guarantee that they will answer all of your questions and make your learning experience pleasant. Furthermore, you will receive an electronic certificate immediately after finishing the Customer Service Management, which will assist you in obtaining work in the appropriate sector by enhancing your expertise and CV.

You should select this Customer Service Management from Academy of Skills if you want to learn about this topic while focusing on high-quality learning from professionals and experts. There are no hidden costs or examination fees. We are entirely transparent and honest about all of the course costs.

Why Study This Online Course?

This course will broaden your knowledge and add valuable skills to your resume. There are no set deadlines or instructional schedules so you can go at your own pace. You are free to study at your own speed, but to obtain the certificate; you must pass the assessment test or project. (Note: Some of our online courses do not have any MCQ examinations or assessments. We can add an assessment on request.) Our online learning platform can be accessed from any internet-connected device, such as a smartphone, tablet, or computer, which will be used to deliver the course. The best part is that because this course is video-based, you may pause it whenever you want to take your notes.

Why Study with the Academy of Skills?

  • Audio Visual Lesson
    Easy to follow Audio Visual lesson with lesson control at your fingertip
  • Learn anything
    Whether you want to develop your skills or learn a new activity, you have an online course.
  • Learn Anywhere
    You can learn a new skill from anywhere, including the convenience of your couch.
  • Access to Top Instructors
    Learn from alumni from prestigious universities and cultural institutions who will share their insights and knowledge.
  • Instant Certificate
    Upon successful completion of each course, you will receive an instant digital certificate.
  • Affordable Courses
    Best Prices With Regular Savings
  • Learn Anytime
    Learn new skills your own pace and on your own time; study anywhere and whenever you choose.

Will I Receive A Certificate of Completion for Customer Service Management?

Yes, after completion of this course, you will be able to request a certificate of completion from the Academy of Skills. You can order the certificate with our secure payment system. Use the link at the bottom of this page to order the Certificate. An exclusive discount is offered for pre-orders.

You can request for PDF Certificate, PDF Transcript, Hardcopy Certificate and Hardcopy Transcript after successfully completing the course. We offer Free UK Shipping for all Hardcopy orders. Visit the Certificate order page (https://academyofskills.org/certificate-transcript/) to purchase/claim your certificate.

Requirement

  • There is no formal entry requirement.
  • A desire to learn
  • A PC or mobile device

Course Curriculum

WHY CUSTOMER SERVICE IS CRITICAL TO YOUR BUSINESS!
WHY Customer Service Is CRITICAL To Your Business! 00:06:00
GOOD ISN'T GOOD ENOUGH!
Good Isn’t Good Enough! 00:04:00
WE ARE ALL IN THE "HELPING FIELD"
We Are ALL in the “Helping Field” 00:11:00
PROVIDING "CONCIERGE" LEVEL OF SERVICE
Providing “Concierge” Level Of Service 00:06:00
THE 5 TENETS OF TQM
The 5 Tenets Of TQM 00:03:00
HOW TO BOOST CUSTOMER SATISFACTION
How To Boost Customer Satisfaction 00:09:00
HOW TO AVOID THE 10 DEADLY SINS OF CUSTOMER SERVICE!
How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
MORE MONEY $$$ - THROUGH CUSTOMER RETENTION
More Money $$$ – Through Customer Retention 00:05:00
HOW MUCH IS A CUSTOMER WORTH? $$$
How Much Is A Customer Worth? $$$ 00:09:00
DO YOU UNDERSTAND YOUR CUSTOMER?
Do You Understand Your Customer? 00:08:00
DEALING WITH DIFFICULT CUSTOMERS
Dealing With Difficult Customers 00:19:00
"LEAP" INTO CUSTOMER SERVICE!
“LEAP” Into Customer Service! 00:18:00
EXCEPTIONAL PHONE SERVICE
Exceptional Phone Service 00:17:00
WHY CUSTOMERS BUY FROM YOU! $$$
WHY Customers Buy From YOU! $$$ 00:17:00
BONUS LECTURE!!! FINAL TIPS!!! 00:07:00

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